BC Trailer Engineers will only refund items that are eligible within the guidelines of the ACCC. There is no change of mind policy. Custom orders are non-refundable unless the product is faulty. When requesting a refund you must provide proof of purchase and packaging must be returned in sellable condition.
We allow a 7-day timeframe (starting from the date of invoice) to raise any component discrepancies. Title of goods is not passed until full payment is made.